In November 2026 OpenAI launched Businesses in ChatGPT, a beta that lets businesses claim a profile inside ChatGPT and manage it through a dashboard called Business Hub. This step-by-step guide explains how to claim your business, what you need and what to expect.
Business Hub is a beta. Screens, eligibility and features can change, so follow the latest instructions in your own dashboard and in OpenAI’s help centre.
What you need before you start
- A ChatGPT account for the person who will manage the profile.
- Your exact business name, address, phone number, website, timings and a short description.
- Access to one verification method: the business phone, an email on your business domain, your website’s DNS settings, or your Shopify admin.
- A government ID for the identity check (completed through Persona). You may also be asked for business registration details and proof that you can represent the business.
Step-by-step: how to claim your business
- Open Business Hub. Sign in to ChatGPT and open Business Hub (reported at chatgpt.com/business-hub or from the sidebar).
- Search for your business. Find your business by name and select the matching listing. OpenAI may already show a listing for you even if you never created one.
- Verify ownership. Choose a method: business phone, business email, a DNS record on your website domain, or connecting Shopify.
- Complete the identity check. The person managing the profile verifies their identity through Persona.
- Choose your category. Pick one category from the list. See how to choose the right category and the complete A–Z category list.
- Complete your details. Add an accurate description, contact details, website and other key facts.
- Add a product feed (if eligible). Verified businesses can add products with prices and availability, or connect a Shopify store.
- Check your insights. Once you pass minimum activity levels, Business Hub shows mentions, website clicks and discovery topics.
Common problems and how to avoid them
- Verification fails: use a method you fully control. A DNS record on your own domain is usually the most reliable for businesses with a website.
- Wrong details shown: fix inconsistencies on your website, Google Business Profile and directories as well, not only in Business Hub.
- Category not available for your country: eligibility differs by country and business type. Some local store and restaurant listings could initially be claimed only in the US.
- Business Agents missing: at launch, customer chat agents were limited to eligible US e-commerce and online service businesses.
Does claiming guarantee more customers?
No. OpenAI says claiming a profile does not guarantee higher placement or sales. What it does give you is control over your information and data on how people find you. Combined with a clear, well-structured website and good reviews, that is a strong foundation for AI search. Our AI marketing and AI SEO services help with the rest.
More ChatGPT Business Hub category guides
- Complete A–Z list of ChatGPT Business Hub categories
- How to claim your business in ChatGPT Business Hub
- How to choose the right ChatGPT Business Hub category
- Healthcare & Medical categories
- Restaurants, Cafés & Food categories
- Home Services & Trades categories
- Professional & Financial Services categories
- Retail Stores & Shops categories
- Education & Training categories
- Hotels, Travel & Events categories
- Automotive & Transport categories
- Beauty, Fitness & Wellness categories
- Real Estate & Property categories
- Technology, Manufacturing & B2B categories
Get your business set up in ChatGPT
DMAS sets up ChatGPT Business Hub for businesses in Jamshedpur, across India and worldwide: eligibility check, claim, verification, the right category, profile details, product feeds and the website fixes that help ChatGPT describe you accurately. See our ChatGPT Business Hub setup service or contact us for a free eligibility check.